Contact Us
Frequently Asked Questions
Where are you located?
Our head office is located in Sydney.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive witihing 3 to 10 working days depending on your location within Australia.
What is your refund policy?
We offer a 14 day money back guarantee. If you're not completely satisfied, just reach out and we'll make it right. For more information, visit our "Refund Policy" in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you'll receive a tracking link via email so you can follow it every step of the way.
How can I contact customer support?
You can reach out to our friendly support team through our contact form located below, or by emailing us directly at soothelifeshop@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond withing 24 hours during weekdays.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
Found no answer?
Just reach out to us - we'd love to help.